Questions about the new system?
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Summarized responses will be posted routinely. Please submit questions by July 15, 2019.SUBMIT QUESTIONS
The Iowa Title Guaranty (ITG) system offers an exceptional product and pricing structure. However, it is imperative that we update the technology that powers the program, in order to compete in today’s digital, fast-paced real estate industry.
Iowa Title Guaranty’s current title production system, CAP 2.0, is at the end of its lifecycle. As a result, participating abstractors, attorneys, field-issuers and closers are not as competitive as they could be in the delivery of title services to Iowa lenders and home buyers.
To solve this issue, Qualia Labs, Inc. has been selected to develop ITG's next-generation title production system. The ITG board will be considering the technology acquisition at their meeting on Aug. 6, 2019.
The real estate industry is fast-paced and getting faster. Today’s lenders and borrowers demand convenience, transparency and accountability. To meet these expectations, we must rethink and streamline processes, go digital and integrate across functional areas.
|Features||Old System (CAP)||New System (Qualia)|
|FeaturesAll Party Access||Old System (CAP)No||New System (Qualia)Yes|
|FeaturesCustomized Workflows||Old System (CAP)No||New System (Qualia)Yes|
|FeaturesCloud-Based & Fully Redundant||Old System (CAP)No||New System (Qualia)Yes|
|FeaturesContact Management||Old System (CAP)No||New System (Qualia)Yes|
|FeaturesDocument Management||Old System (CAP)No||New System (Qualia)Yes|
|FeaturesExpert Support & Training||Old System (CAP)No||New System (Qualia)Yes|
|FeaturesElectronic Payment Processing||Old System (CAP)No||New System (Qualia)Yes|
|FeaturesIn-Platform Communication Tools||Old System (CAP)No||New System (Qualia)Yes|
|FeaturesIntegrations with Google Maps, IRS and more||Old System (CAP)No||New System (Qualia)Yes|
|FeaturesIntuitive Interface||Old System (CAP)No||New System (Qualia)Yes|
|FeaturesModern Data Security & Privacy||Old System (CAP)No||New System (Qualia)Yes|
|FeaturesRobust, Custom Reporting||Old System (CAP)No||New System (Qualia)Yes|
|FeaturesTrack Changes||Old System (CAP)No||New System (Qualia)Yes|
|FeaturesWorkflow Automation & Tracking||Old System (CAP)No||New System (Qualia)Yes|
|FeaturesAdditional Title-Related Services Offered at No Extra Cost*||Old System (CAP)No||New System (Qualia)Yes|
Qualia Labs, Inc. is one of the few independently-owned companies offering technology customized for our industry. Additionally, they provide the only web-based offering designed to support underwriter functions such as remittances and reconciliations. We selected Qualia because of their outstanding technology solutions, pricing structure and support, in addition to the long list of enhanced features the system will provide our participants.
Yes. After our agreement with Qualia Labs, Inc. is finalized, a series of stakeholder focus groups will be assembled. The focus groups will be comprised of representatives from each industry group with special attention paid to providing representation for organizations of all sizes and locations. Once offices start coming on board to Qualia they will have access to Qualia’s support staff who will help them to configure their own unique deployment based on the individual stakeholder’s needs.
The proposed timeline is as follows:
Historically, insecure communication and outdated software has exposed sensitive data to costly breaches in the title industry. That trend is only growing in recent years with First American’s massive breach of 2019 being widely blamed on dated technology. Qualia’s data security group has mitigated these risks by building a technology infrastructure and closed workflow environment that both protects from malicious attempts at breaches as well as reduces processor errors that may lead to breaches.
Qualia has invested heavily in the security and reliability of its platform, earning the American Land Title Association’s ALTA Elite Provider status as well as the American Institute of Certified Public Accountants’ (AICPA’s) Service Organization Control 2 (SOC 2) certification, and third party accreditation as a certified ISO/IEC 27001:2013 provider from the International Standards Organization.
Qualia is widely-recognized as a national thought leader on data security, one of their recent media features on the subject aired on NBC and is available here.
As between Partner and Qualia, Qualia hereby confirms Partner’s ownership of all data and Confidential Information that Partner provides to Qualia (collectively, "Partner Data"). …. Notwithstanding anything to the contrary contained in this Agreement or in any exhibit or attachment hereto, Qualia shall not disclose any Partner Data to any third-party during the term of this Agreement or thereafter without first obtaining Partner’s written permission for such disclosure. If Qualia is compelled by law or legal process to disclose Partner Data to a third-party, Qualia shall first notify Partner no less than 72 hours prior to such disclosure so that Partner may, at Partner’s option, seek injunctive relief to prevent such disclosure.